Services
Here To Serve You
We work throughout the United States, in all geographies and industry segments, with benefit and insurance brokers and consultants, third-party administrators, and clients to design and deliver custom pharmacy benefit management solutions that are both cost-effective and clinically appropriate.
As Your Pharmacy Benefit Management Partner, We offer:
National retail network of more than 64,000 pharmacies
Serve You Rx owned and operated mail service and specialty pharmacies
Full-service pharmacy benefit management programs
Clinical and trend management programs and strategies
Customer service staffed by certified pharmacy technicians
Comprehensive reporting and data analysis
Learn about our services
Clinical Services and Strategies
Serve You Rx offers a variety of optional clinical services and strategies that enable clients to meet plan goals and objectives through the development of a comprehensive and customized pharmacy benefit. These plan design elements aimed at maximizing cost savings, ensuring appropriate drug therapy, and improving member care include:
- Over-the-counter drug coverage and therapeutic category management
- Dispense-as-written (DAW) adjustment
- Adherence monitoring program
- Opioid risk management program
- Pharmacy benefit educational resources
- Retrospective drug utilization review
- Prior authorization
- Quantity limits
- Dose optimization
- Step therapy
- Concurrent drug utilization review
- Retrospective drug utilization review
- Formulary (preferred drug list) management and promotion of generics
Serve You DirectRx Pharmacy
Serve You DirectRx Pharmacy,SM which is fully owned and operated by Serve You Rx, is a safe, easy, and cost-effective way for members to fill ongoing maintenance prescriptions used for chronic or long-term medical conditions.
DirectRx Pharmacy offers:
- Easy ordering of first fills and refills by mail, phone, or online
- Free standard delivery to members’ homes
- Confidential packaging that is tamper-evident and weather-resistant
- 24/7 access to pharmacist consultation regarding DirectRx Pharmacy orders
- In-house customer service team ready to answer questions
Serve You DirectRx Specialty Pharmacy
Specialty drugs comprise a small but growing and very costly segment of today’s prescription drug benefit. These drugs generally require special dosing or administration, are typically prescribed by a specialist for complex medical conditions, require specialized patient training or care coordination, and are more expensive than most medications. DirectRx Specialty, which is fully owned and operated by Serve You Rx, offers a full range of services and programs for patients who fill their specialty prescriptions through us.
Member Communication and Education
Serve You Rx provides clients and members with a wide array of tools and services to help maximize their pharmacy benefit and better manage prescription drug costs through informed decision making. Our account teams are available to attend employee meetings and benefit fairs to provide education and answer questions. Targeted mailing options are available to educate members on cost-savings available and the benefits of using mail service. Serve You Rx’s secure online member portal includes valuable information about copay comparisons, how to use mail service, locating network pharmacies, covered drugs, and more.
Reporting and Analysis
Serve You Rx’s robust reporting and analysis capabilities allow us to:
- Quickly turn around ad hoc reports that include an explanation or interpretation of the findings
- Provide data in a useful format so it can be used to help predict costs and make decisions regarding plan design improvements
- Generate custom reports free of charge
- Supply a plan performance review no less than 90 days before the plan’s renewal date — no calls or requests required
- Offer online reporting demonstrations, available upon request
Generic Incentive Programs
Serve You Rx offers several programs that promote the use of therapeutically comparable generic drugs as a first choice before the use of more costly brand drugs. The strategic use of coordinated plan design elements, such as step therapy and limited brand coverage, and targeted patient and provider communications help decrease plan costs and include options designed to meet a wide range of plan goals and objectives.