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When you’re seeking the right pharmacy benefits partner, the difference lies in the details — and, more importantly, in the unwavering commitment to quality. At Serve You Rx, our approach to client partnerships goes beyond standard service offerings, focusing on excellence in every aspect of our service delivery. “Our success is built on a fundamental principle: We align our service model with each client’s unique needs, rather than forcing clients to adapt to a one-size-fits-all approach,” says Wesley Scott, director of Client Services.

The Value of True Independence

Consider the experience of a food industry client who returned to Serve You Rx after being enticed away by an insurer-owned PBM. As an independently held PBM, we’ve long understood that divided loyalties can compromise service quality — a reality this client discovered firsthand. Despite attractive savings estimates, they encountered significant plan setup errors from day one. This led to member disruption and plan sponsor dissatisfaction. When solutions remained elusive months later, they returned to Serve You Rx, where client needs — not insurance company profits — drive our decisions. 

Their return highlighted the true value of independent, focused service. Our in-house benefit coding specialists collaborated closely with the implementation team to ensure the accurate configuration of their custom diabetic program and other unique requirements. Through comprehensive quality assurance before launch and regular benefit auditing afterward, we delivered the high-touch service model they needed. Our partnership demonstrated once again that independence enables us to focus solely on delivering excellence to our clients. 

The Serve You Rx Difference

This story highlights what sets us apart: our unwavering commitment to quality service. We understand that your clients need responsive, accurate, and attentive pharmacy benefits administration—and we deliver without compromise. Our approach includes: 

• Swift implementation and responsive service 
• Customized program design that aligns with client goals 
• Rigorous quality assurance processes 
• A dedicated team committed to excellence in every interaction 

Your Success is Our Priority  

As your pharmacy benefits partner, we’re committed to delivering high-quality service that helps you retain and grow your business. Ready to experience the power of partnership with a PBM that puts you and your clients first? Contact your Sales Representative today to learn more about how we can support your growth and success. 

Ready to partner with a PBM as independent as you?
Contact us today.

About Serve You Rx®   
Serve You Rx is a full-service pharmacy benefit manager (PBM) with unquestionable flexibility and an unwavering commitment to doing what's best for its clients. With a fervent focus on those it serves, including insurance brokers, consultants, third-party administrators, and their clients, Serve You Rx delivers exceptional service and tailored, cost-effective benefit solutions. Independent and privately held for nearly 40 years, Serve You Rx can implement new groups in 30 days or less and say "yes" to a wide variety of viable solutions. Known for its adaptability, quality, and client-centricity, Serve You Rx aims to be a benchmark for better client service.