DirectRx

Serve You DirectRx Pharmacy makes life easier.

Save yourself time and money by using mail service for your maintenance medications.

Pharmacy provides convenient home delivery of most medications taken to manage chronic conditions at a cost often lower than retail pharmacies.

To get started with DirectRx Pharmacy or to check the status of your order, call 800-759-3203.

  • FREE standard shipping

  • Fast and reliable turnaround with most orders shipped the same day they are received

  • Up to a 90-day supply of most maintenance medications often for less than three-months supply purchased at retail

  • Easy refill ordering online, by phone, or by mail

  • Secure, discreet, and confidential packaging

  • Pharmacists available 24/7 to answer questions regarding orders filled through Serve You DirectRx

Home Delivery

New Prescriptions

To fill a new prescription with Serve You DirectRx Pharmacy:

  1. Complete the New Prescription Order Form, and our team will set up your home delivery account. This form requests all of the information we need before we can process your first order, and it can be submitted with or without a prescription. If you’d prefer to set up your home delivery account over the phone, call our Customer Service team at 800-759-3203.
  2. Request that your prescriber submit an electronic prescription to Serve You DirectRx Pharmacy or via fax at 866-494-0364.

Transfer Your Medications
To transfer your prescriptions to Serve You DirectRx Pharmacy, you can complete our Prescription Transfer Form. Alternatively, you can call us at 800-759-3203 with the name and phone number of your current pharmacy and your prescription number(s).

Order Refills

Refilling your prescriptions with Serve You DirectRx Pharmacy is simple. You can mail us a completed order form (included with your last delivery) or choose one of these easy options:

Online
EZRefillRx is available 24/7 and makes it easy to refill prescriptions with the click of a button.

Auto Ship
EZAutoFill automatically refills and ships your prescriptions based on an estimated supply remaining. No calls or pharmacy trips needed. (Not available to Medicare patients.)

Phone
Call 800-759-3203 and use our 24/7 automated phone refill service. Please have your prescription number and payment information available.

General Information

Serve You DirectRx Pharmacy is licensed to provide home delivery in all 50 states.

Payment is required before medications will be shipped. For questions about payment, copays, deductibles, or prescription coverage, please call the toll-free phone number on the back of your health plan or prescription drug plan ID card. Serve You Rx plan members can call 800-759-3203.

Want to learn even more about how we can serve you?
Download our brochure about Serve You DirectRx Pharmacy.

Contact Hours

Call us

To talk to someone in customer service or the pharmacy, call 800-759-3203.

Customer Service Hours
Monday-Friday 7:30 a.m. - 9 p.m.

Saturday 8 a.m. - 6 p.m.
Sunday 9 a.m. - 3 p.m.

Pharmacy Hours
Monday-Friday 7:30 a.m. - 5 p.m.

Pharmacist Telephone Consultation
24/7

All times are in CT

If you need assistance, have a complaint, or would like to report an error, please call 800-759-3203.