Member Rights & Responsibilities

As a Serve You Rx member you have the following rights and responsibilities:

You have the right to...

  • Receive accurate and easily understood information about the services provided by Serve You Rx and request translation services if language barriers exist.
  • Be informed of any costs that are not covered under your plan and that you are responsible to pay.
  • Be treated considerately and respectfully by Serve You Rx.
  • Fully participate in all decisions regarding your health care while working with your health care provider and Serve You Rx pharmacies.
  • Be confident your medical records are maintained properly and confidentially by Serve You Rx employees. Serve You Rx is committed to protecting the confidentiality, integrity and availability of your medical records.
  • Express concerns, complaints or feedback regarding services provided by Serve You Rx.

You have the responsibility to...

  • Read the insurance information about your pharmacy benefit and fully understand covered benefits, limitations, and prior authorization procedures, if applicable.
  • Contact your insurance provider if you do not understand your pharmacy benefit information.
  • Be educated about medications you are prescribed and abide by the directions for use of those medications.
  • Inform Serve You Rx pharmacies of any changes in your allergies or health conditions and any nonprescription or herbal products you are taking.
  • Provide complete information to your health care provider and Serve You Rx.
  • Demonstrate respect towards pharmacies and Serve You Rx staff.
  • Immediately inform Serve You Rx of any changes in name, phone number, or address.
  • Present your member identification number when utilizing Serve You Rx services and to make any payments required under your plan (co-payments, coinsurance or deductibles) at the time of service.
  • Be involved and cooperate with health care providers in decisions affecting your health.
  • Report any misconduct or fraud to Serve You Rx or the proper authorities.