Members Rights & Responsibilities

You Have the Right to...

You Have the responsibility to...

  • Receive accurate and easily understood information about the services provided by Serve You Rx and request translation services if language barriers exist.
  • Be informed of any costs that are not covered under your plan and that you are responsible to pay.
  • Be treated considerately and respectfully by Serve You Rx.
  • Fully participate in all decisions regarding your health care while working with your health care provider and Serve You Rx pharmacies.
  • Be confident your medical records are maintained properly and confidentially by Serve You Rx employees. Serve You Rx is committed to protecting the confidentiality, integrity, and availability of your medical records.
  • Express concerns, complaints, or feedback regarding services provided by Serve You Rx.

Text messaging Privacy Policy: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging Terms of use: You agree to receive messages from Serve You Rx Message frequency varies. Message and data rates may apply. For help, reply HELP. You can opt out at any time by replying STOP.

  • Read the insurance information about your pharmacy benefit and fully understand covered benefits, limitations, and prior authorization procedures, if applicable.
  • Contact your insurance provider if you do not understand your pharmacy benefit information.
  • Be educated about medications you are prescribed and abide by the directions for use of those medications.
  • Inform Serve You Rx pharmacies of any changes in your allergies or health conditions and any nonprescription or herbal products you are taking.
  • Provide complete information to your health care provider and Serve You Rx.
  • Demonstrate respect towards pharmacies and Serve You Rx staff.
  • Immediately inform Serve You Rx of any changes in name, phone number, or address.
  • Present your member identification number when utilizing Serve You Rx services and to make any payments required under your plan (co-payments, coinsurance or deductibles) at the time of service.
  • Be involved and cooperate with health care providers in decisions affecting your health.
  • Report any misconduct or fraud to Serve You Rx or the proper authorities.

You Have the Right to...

  • Receive accurate and easily understood information about the services provided by Serve You Rx and request translation services if language barriers exist.
  • Be informed of any costs that are not covered under your plan and that you are responsible to pay.
  • Be treated considerately and respectfully by Serve You Rx.
  • Fully participate in all decisions regarding your health care while working with your health care provider and Serve You Rx pharmacies.
  • Be confident your medical records are maintained properly and confidentially by Serve You Rx employees. Serve You Rx is committed to protecting the confidentiality, integrity and availability of your medical records.
  • Express concerns, complaints or feedback regarding services provided by Serve You Rx.

Text messaging Privacy Policy: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging Terms of use: You agree to receive messages from Serve You Rx Message frequency varies. Message and data rates may apply. For help, reply HELP. You can opt out at any time by replying STOP.

You Have the responsibility to...

  • Read the insurance information about your pharmacy benefit and fully understand covered benefits, limitations, and prior authorization procedures, if applicable.
  • Contact your insurance provider if you do not understand your pharmacy benefit information.
  • Be educated about medications you are prescribed and abide by the directions for use of those medications.
  • Inform Serve You Rx pharmacies of any changes in your allergies or health conditions and any nonprescription or herbal products you are taking.
  • Provide complete information to your health care provider and Serve You Rx.
  • Demonstrate respect towards pharmacies and Serve You Rx staff.
  • Immediately inform Serve You Rx of any changes in name, phone number, or address.
  • Present your member identification number when utilizing Serve You Rx services and to make any payments required under your plan (co-payments, coinsurance or deductibles) at the time of service.
  • Be involved and cooperate with health care providers in decisions affecting your health.
  • Report any misconduct or fraud to Serve You Rx or the proper authorities.