News/Blogs
What More Than 160 Partners Told Us, and What We’re Doing About It
Our 2026 partner survey shows what’s working, what matters most to you, and where we’ll do better.
This year, more than 160 of you took time to answer our partner satisfaction survey: 76 brokers, 41 consultants, 31 TPAs, and other partners. Thank you. Your honest, detailed answers give us a clear plan for serving you and your clients even better. (We hope you enjoy your Sugarwish gifts, too.)
By the numbers
- 94% of you are satisfied or very satisfied with our partnership.
- 81% rate us as effective at helping you win and keep business.
- More than half of you would give us a 9 or 10 when recommending us to a colleague or client.
- 31 partners offered to serve as references. That’s a vote of confidence we don’t take lightly.
What you value most
Your answers kept coming back to three things: responsiveness, flexibility, and people.
You told us you value fast answers and open lines of communication. One broker wrote, “Communication lines are wide-open.” You also value a team that solves problems for your clients. One broker told us how our team stepped in so a new employee’s daughter could fill her first prescription. Another broker summed it up: “Your team has my full confidence, every time.”
You named flexibility again and again: in programs, in vendor partnerships, and in finding new ways to lower costs. One consultant put it in three words: “I trust you.”
What matters most when you choose a PBM
We asked you to rate the factors behind your PBM decisions. Here’s how they ranked:
- Responsiveness: 88%
- Transparency: 78%
- Clinical programs and formulary options: 67%
- Reporting: 65%
Where we’ll do better
You also gave us candid ideas for improvement, and we heard you.
- Be more proactive. You want us to bring cost-saving recommendations and trend insights to you before you ask, especially ahead of renewal.
- Give you better reporting. You want clearer, more useful data you can take straight to clients. Coming in 2027, your monthly reports will show actual plan spend with month-over-month and year-over-year comparisons.
- Keep you in the loop. When your contacts or programs change, you want to hear about it from us first.
Thank you
Your feedback makes us better. Keep it coming: talk with your account executive or email Sales@ServeYouRx.com anytime.
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About Serve You Rx®
Serve You Rx is a full-service pharmacy benefit manager (PBM) with unquestionable flexibility and an unwavering commitment to doing what’s best for its clients. With a fervent focus on those it serves, including insurance brokers, consultants, third-party administrators, and their clients, Serve You Rx delivers exceptional service and tailored, cost-effective benefit solutions. Independent and privately held for nearly 40 years, Serve You Rx can implement new groups in 30 days or less and say “yes” to a wide variety of viable solutions. Known for its adaptability, quality, and client-centricity, Serve You Rx aims to be a benchmark for better client service.
