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From maintaining industry-leading accuracy to achieving faster-than-expected turnaround times, our pharmacy expertise sets the bar high for quality and performance. 

But our strength goes beyond numbers and statistics. As a pharmacist-founded company, we’ve built our service model around the principle that exceptional pharmacy expertise drives everything we do. It’s the people behind the prescriptions who make our pharmacy stand out. Our team members aren’t just specialists in pharmacy benefits; they’re Serve You Rx experts, deeply rooted in our culture of growth, continuous improvement, and unwavering commitment to service. 

Delivering Speed and Expertise 

Thanks to a combination of automation and the expertise of our dedicated team, we consistently surpass industry standards for accuracy and turnaround times. Our systems are designed to support our high-volume operations while maintaining strict quality controls. Every prescription is carefully verified to ensure that our patients receive the proper medication at the right time. 

Our efficiency is more than a reflection of our automation capabilities. Our team’s ability to identify issues early, collaborate seamlessly, and resolve challenges without delays drives our exceptional processes. 

• Clean Order Turnaround Time: Our goal is to process clean orders within 2 days, yet we average just 0.44 days—meaning orders ship out the same day they are placed. 

• Exception Order Turnaround Time: Even for more complex orders that require additional steps, such as contacting the prescriber or member, our average is just 1.94 days, far below the 5-day industry benchmark. 

This combination of technology and human expertise not only ensures that we deliver quality but also gives us the flexibility to respond swiftly to any changes or challenges. When our pharmacy operates at its best, so do our clients’ benefits plans. 

URAC Accreditation: The Gold Standard for Pharmacy Quality 

Our commitment to quality and safety is recognized through our URAC accreditation. This accreditation is a rigorous, third-party certification that sets the standard for excellence in healthcare services. With URAC’s stringent accreditation criteria, our Home Delivery Pharmacy consistently delivers on the promise of high-quality, safe, and reliable medication management. 

This accreditation underscores our dedication to maintaining superior accuracy, ensuring patient safety, and adhering to best practices in pharmacy operations. It’s a testament to the meticulous processes we have in place and the continuous improvement initiatives that keep us performing at the highest level year after year. 

Growing Pharmacy Expertise from Within 

Our commitment to excellence extends to our people. Many of our pharmacy team members have grown into multi-role experts, mastering various functions within the pharmacy while gaining a comprehensive understanding of Serve You Rx’s operations. 

We prioritize internal development and training, encouraging pharmacy technicians to achieve certification and take on expanded roles. This approach allows us to build a workforce of highly skilled professionals who are not just pharmacy experts but also deeply knowledgeable about our processes and values. 

Examples of internal development include our Director of Pharmacy Services, Jacob Kachelmeier, PharmD, and Adjudication Technician Ranea Whitehouse, CPhT.  

Jacob began his tenure over 12 years ago, working in our contact center for three years and spending a little bit of time in the pharmacy as a tech. Once he graduated, he worked as a staff pharmacist. For the last six years, he’s been managing the operations and pharmacy staff. He ensures the safe and efficient processing of prescription orders through the pharmacy and manages the medication stock.  

Ranea had no pharmacy experience when she started at Serve You Rx. She worked in our fulfillment room as a pharmacy support specialist, packaging and shipping orders. After learning the flow of the pharmacy, she trained to become a fulfillment tech, filling prescriptions and working with inventory. She then trained to be an adjudication technician, entering new prescription data into our pharmacy management system, troubleshooting problem prescriptions, and directly interacting with our patients and doctors. She was also studying to take the Pharmacy Technician Certification Exam®, which she successfully passed in June of this year. 

These journeys are just two examples that highlight how we cultivate talent from within and ensure we staff the pharmacy with people who are Serve You Rx experts committed to quality and service. 

Diverse Roles for Pharmacists and Pharmacy Technicians 

Outside of pharmacy operations, we have pharmacists performing many other roles at Serve You Rx. With pharmacy experts integrated across our organization, our team can adapt and collaborate to solve client and member issues whenever needed. 

• Clinical Account Executives oversee program development and ensure clinical services align with our high standards. 
• Patient Care Coordinators work directly with members, managing complex therapies and advocating for the best possible outcomes. 
• Pharmacy Technicians handle everything from routine fulfillment to specialized support, backed by deep knowledge and continuous training. 
• Staff Pharmacists manage inventory, fill prescriptions according to physician prescriptions, and provide patient support. 
• Specialty Pharmacists are on call 24/7 to support members with their specialty medications.  
• Prior Authorization Pharmacists oversee our prior authorizations and electronic prior authorization program, ensuring plan compliance.  

This breadth of pharmacy expertise, combined with our focus on in-house collaboration, ensures we deliver on our promise of seamless service and operational excellence. 

Integrated Teams for Seamless Service 

While our pharmacy is central to our success, our broader team is crucial in delivering a comprehensive PBM experience. From our in-house call center staff to our clinical account team, everyone works closely with our pharmacy to resolve issues and make improvements.  

Because our contact center and pharmacy are under the same roof, resolving complex member needs is just a matter of stepping across the hall. This close collaboration enhances our ability to provide high-touch, responsive service that benefits both clients and members. 

Integrated teams are one way our pharmacy experts work together to better serve our clients and members.

A Pharmacy-First Approach to PBM Excellence 

Our pharmacy is one way we deliver high-quality, responsive service that meets the needs of our clients and their members. Whether achieving exceptional turnaround times, maintaining the highest standards of safety and quality, or growing a team of multi-role experts, our pharmacy is at the core of everything we do. 

Let’s work together to build a better benefits plan for your clients! One that’s backed by a pharmacy of Serve You Rx experts! 

Contact us today to partner with a PBM backed by pharmacy expertise.

About Serve You Rx®   
Serve You Rx is a full-service pharmacy benefit manager (PBM) with unquestionable flexibility and an unwavering commitment to doing what's best for its clients. With a fervent focus on those it serves, including insurance brokers, consultants, third-party administrators, and their clients, Serve You Rx delivers exceptional service and tailored, cost-effective benefit solutions. Independent and privately held for nearly 40 years, Serve You Rx can implement new groups in 30 days or less and say "yes" to a wide variety of viable solutions. Known for its adaptability, quality, and client-centricity, Serve You Rx aims to be a benchmark for better client service.