News/Blogs
Client Success, Built to Deliver: Introducing Rebecca Hohensee
At Serve You Rx, client success isn’t just a department. It’s our commitment in every interaction, recommendation, and result. That’s why we’re excited to welcome Rebecca Hohensee as Vice President of Client Success.
Rebecca sets the strategic direction for how we engage, support, and partner with clients. This ensures service excellence from implementation through ongoing plan optimization. Known for her client-first mindset and collaborative leadership style, she leads a high-performing team that plans ahead, simplifies complexity, and translates pharmacy data into actionable insights to help clients manage costs and improve member outcomes.
She ensures alignment among the Sales, Operations, Clinical, and Support teams by working closely with each team. This means we anticipate the client’s needs rather than simply meeting them.
As Rebecca puts it, “Client success doesn’t live in a single department. It happens when sales, operations, clinical, and support are aligned and working toward the same goal.”
She reflects that belief in her leadership approach, in how our client success team is structured, and in how they show up for clients every day.
Our team delivers what matters: expert guidance, fast answers, and consistent results. You get a dedicated team that knows the PBM landscape and handles the details—so you stay focused on your business.
We built our approach on transparency, accountability, and measurable results. Clients choose Serve You Rx for proactive communication, data-driven solutions, and a true commitment to their business goals. Rebecca’s priorities: deliver what’s promised, preempt challenges, and ensure you see real value—every step of the way.
As Rebecca explains, “Client satisfaction comes down to trust—earned through transparency, accountability, and follow-through.”
By turning feedback into action, Rebecca and the Client Success team refine what works. We continue to deliver measurable value, meaningful partnerships, and confidence in what comes next.
Connect with us to discuss how a proactive client success strategy can help you achieve your goals.
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About Serve You Rx®
Serve You Rx is a full-service pharmacy benefit manager (PBM) with unquestionable flexibility and an unwavering commitment to doing what’s best for its clients. With a fervent focus on those it serves, including insurance brokers, consultants, third-party administrators, and their clients, Serve You Rx delivers exceptional service and tailored, cost-effective benefit solutions. Independent and privately held for nearly 40 years, Serve You Rx can implement new groups in 30 days or less and say “yes” to a wide variety of viable solutions. Known for its adaptability, quality, and client-centricity, Serve You Rx aims to be a benchmark for better client service.
