8 Mail Order Pharmacy Myths Debunked

A member receiving specialty medications delivered to their door

Home delivery, or mail order, is an easy and convenient way to obtain countless products, such as food, clothes, and more. But did you know that you can also have medications delivered to your home? By using the mail services of Serve You Rx Home Delivery Pharmacy, you have a safe, convenient, and cost-effective way to receive your maintenance medications. Maintenance medications are the ones you take long-term on a routine schedule for chronic conditions. However, if you have doubts about receiving your medications through mail, we’ve addressed some common myths.

Myth 1: Medications delivered to my home are at a large risk of being stolen.

Porch pirates probably won’t be too intrigued by the medications our Home Delivery pharmacy ships to your door. We ship all orders in secure, discrete, tamper-evident, and weather-resistant packaging. There are no identifiers on the packaging that would lead someone to believe the contents are valuable or from a pharmacy. And, if medications do go missing, members can always reach out to our Contact Center team to work out a reshipment.

Myth 2: Mail order wouldn’t work for me because I don’t want my neighbors seeing my medications.

Your privacy is paramount to us. As mentioned above, we ship all mail orders in discrete packaging that doesn’t reveal that the contents are from a pharmacy. The packaging especially doesn’t indicate which medications the package contains. Your health information is safe and secure.

Myth 3: I can’t have my medications delivered through mail because they require refrigeration.

We package your medication in an insulated cooler and ship it to you at no extra charge. We’ve completed extensive testing to ensure we keep them at the correct temperature while in transit and waiting at your front door. Each refrigerated order is packed with special care, depending on the destination and time of year.

Myth 4: I’m not home during the day, so I wouldn’t be home to sign for my medication.

The packages we send from our Home Delivery Pharmacy don’t require a signature unless they contain a controlled substance or extremely costly medication. If these requirements affect you, remember that we can ship to your place of work or any other address you will be located at during normal delivery hours so you can sign for your packages.

Myth 5: I live in an apartment, so home delivery wouldn’t work.

We ship to any address in the United States you request — whether it is your house, an apartment, a family member or friend’s house, your place of work, or your doctor’s office. You can call or email us to change your delivery address, whether it’s a long-term change or just for one specific package.

Myth 6: I won’t receive my medications on time if I use mail order.

We process and ship most orders on the same day we receive them. If you refill your prescription according to their recommended timeframe or enroll in EZAutoFill, you should receive all your medications before running out. EZAutoFill is our refill service that ships a three-month supply of your medications to your door before you run out. You’re more likely to get your medications on time than if you had to pick them up from a retail pharmacy.

Myth 7: With mail order, I can’t talk to a pharmacist about my medication like I can at a retail pharmacy.

Although you won’t be driving to a pharmacy to pick up your medication, Serve You Rx pharmacists are available 24 hours a day. Our team is here to answer any questions about medications dispensed through Serve You Rx Home Delivery Pharmacy. Simply call our Contact Center to connect with a pharmacist who can offer consultation anytime.

Myth 8: I avoid home delivery because shipping costs are expensive.

Whether you need one medication, a package with several different medications, or even a refrigerated product, all standard shipping is FREE.

Don’t let the myths prevent you from enjoying the convenience and ease of home delivery! For more information, access additional member tools and our member portal.